Refund policy
At MEILINXU, we want you to feel confident when choosing a memorial urn for your loved one. If you need to return an eligible item, we aim to make the process clear, respectful, and straightforward.
Eligible items may be returned within 30 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and returned with the included accessories and components.
Whenever possible, please keep the original packaging until you are satisfied with your order.
For a standard return, cremation urns must be unused and must not have been used to hold cremated remains or ashes.
An urn that has been used to hold cremated remains is not eligible for a standard return.
Returned items must be received in an eligible condition before a refund can be completed.
Items that show signs of use, damage caused after delivery, missing components, or use for holding cremated remains may not qualify for a refund.
Please contact MEILINXU before sending an item back.
You can reach our customer service team at support@meilinxu.com .
- Your order number
- The email address used for the order
- The item you wish to return
- The reason for the return
- Photos when the item is damaged, defective, or incorrect
After your return request is reviewed and approved, we will provide the return instructions and the appropriate return address.
Please do not send a return without prior authorization.
If you are returning an eligible item because you changed your mind, ordered the wrong item, or no longer need the item, you are responsible for the cost of return shipping.
We recommend using a trackable shipping method and keeping your shipping receipt until the return has been completed.
If we determine that a return is required because the item arrived damaged, defective, or incorrect due to an error on our part, MEILINXU will cover the necessary return shipping cost and provide the applicable return instructions.
MEILINXU offers Free Standard Shipping on eligible orders within our supported U.S. delivery area.
Free Standard Shipping on the original order does not mean that customer-choice return shipping is free.
For customer-choice returns, including changing your mind, ordering the wrong item, or no longer needing the item, the customer is responsible for return shipping costs.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@meilinxu.com .
- Your order number
- A description of the issue
- Photos of the item
- Photos of the shipping packaging, when available
After reviewing the issue, we will work with you on an appropriate resolution, which may include a replacement or refund.
After an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
We aim to process approved refunds within 5 business days after the returned item has been received and reviewed.
Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.
If you need to cancel an order, please contact us as soon as possible at support@meilinxu.com .
We will make a reasonable effort to cancel the order before it enters final fulfillment, but cancellation cannot be guaranteed once processing has begun.
An order that has already shipped cannot normally be canceled and must follow the applicable return process after delivery.
If you would like a different design or size, please contact us.
Depending on the status of your order and the item requested, the most efficient solution may be to return the eligible item and place a new order.
Need help with a return, refund, damaged item, incorrect item, or an existing order? Our team is here to assist.
Visit our Contact Us page or email us at support@meilinxu.com .
Please include your order number whenever possible so we can assist you more efficiently.
Contact Our Team →