Customer Care

Contact Us

Have a question about a MEILINXU cremation urn, an existing order, shipping, returns, or choosing the right urn size? We’re here to help.

Email MEILINXU

For order-related questions, please include your order number whenever possible.

Orders

Order Support

Need help with tracking, an address issue, cancellation, delayed delivery, or a damaged item? Visit Order Help.

Product Guidance

Compare large adult and small keepsake urns, capacity, memorial use, and sizing guidance in our Urn Size & Buying Guide.

Policies

Review our Shipping & Delivery and Returns & Refunds policies for current details.

Contact Information

Send us a message using the form or email us directly. Providing the right information helps us assist you more efficiently.

Email support@meilinxu.com

Existing Orders

Include your order number and the email address used when placing the order.

Damaged or Incorrect Item

Include your order number, a description of the issue, and photos of the item and packaging when available.

Head Office — China

Room 3101, Unit 1, Residential Building 16, Zhenyuan Phase 1, No. 1366 Longhushan Avenue, Honggutan District, Nanchang, Jiangxi, 330108 China

India Production Address

C-10 Gandhi Nagar, Near Kalra ENT clinic, Moradabad 244001, Utter Pradesh

Complete the form below and our team will respond as soon as possible.

Helpful Resources

Many common questions about orders, shipping, returns, and urn sizing are covered in our Customer Care resources.