Customer Care
Find helpful information about tracking, order changes, delivery issues, returns, and other questions about your MEILINXU order.
Have your order number ready
For faster assistance, include your order number and the email address used when placing your order.
Choose the topic that best matches your question. For order-specific assistance, contact MEILINXU with your order number whenever possible.
Tracking information becomes available after your order has shipped. Once available, tracking details will be provided so you can follow the progress of your shipment.
Carrier tracking can sometimes take additional time to display the first scan or update.
If you need to change or cancel an order, please contact us as soon as possible.
We will make a reasonable effort to help, but changes or cancellations cannot be guaranteed after an order has begun processing. Once an order has shipped, it generally cannot be canceled.
Please review your shipping address carefully before placing your order.
If you notice an incorrect address after ordering, contact us as soon as possible. Address changes cannot be guaranteed once processing has begun, and we generally cannot change the delivery address after shipment.
If your item arrives damaged, defective, or different from what you ordered, please contact us with your order number, a description of the issue, and photos of the item and packaging when available.
This information helps us review the issue and assist you more efficiently.
If tracking shows an unexpected delay or your package appears to be missing, first review the latest carrier tracking information.
If you still need assistance, contact us with your order number and tracking details so we can review the shipment.
Eligible items may be returned according to our current Returns & Refunds policy.
Please review the policy and contact MEILINXU before sending an item back. Do not send a return without prior authorization and return instructions.
Review our current shipping and return information before requesting assistance with a delivery or return.
Still Need Help?
Send us a message with your order number and the email address used when placing your order, and our team will respond as soon as possible.